Contact tracing is key to slowing the spread of COVID-19 and helps protect you, your family and your community.
Contact tracers will ask questions to help understand your illness, where you have been in the past week and who you may have been in close contact with. They will explain the difference between isolation and quarantine and assist you with informing your school or employer if requested. Contact tracers will also explain available resources and provide clear and accurate information that will help keep you and your family safe.
Contact Tracing 101
Working together we can slow the spread of disease.
Please answer when we call or text. How do you know the call is from San Bernardino County? You’ll receive a text from 23393. Watch this short video and the ones below for more information.
- “Answer the Call” COVID-19 Contact Tracing Video
- Responda la llamada, video sobre el rastreo de contactos
You can trust a contact tracer. Privacy and confidentiality are protected.
All contact tracers sign a confidentiality agreement and receive extensive training on Privacy and Confidentiality of Protected Health Information (PHI) and Personal Identifiable Information (PII). Any information gathered during the interview will only be shared with public health officials involved with your care and cannot be shared with law enforcement, immigration or for business purposes.
Self-Quarantine Instructions for Individuals Exposed to COVID-19